Development Group, Inc. is dedicated to providing the best service and support for all of our partners and customers every single day. What enables us to provide that service and support is our team. Our philosophy is to put the right people in place to give the customers what they need. Over the next few weeks, we’re going to introduce you to some of those key team members so you can see the faces and ideas that contribute to the success of our customers.
Meet the Team: Natalie Slocum
Meet Natalie Slocum, Senior Sales Account Manager
Natalie hails from Fresno, California, and has been with Development Group, Inc. for more than two years. Her background in technology solutions is extensive—she’s been in the industry for more than 10 years. That experience allows her to bring a lot of knowledge and strong relationships to the table for her DGI customers. Here’s what makes Natalie tick.
A Different Approach
One of the biggest benefits of working with DGI is that it allows Natalie to leverage her capacity for building strong relationships with her customers. She values taking the time with new customers to get to know them, their needs, and their challenges before even starting to discuss solutions.
According to Natalie, “If I’m meeting with a prospective customer, I don’t like to put a lot of pressure on them. I want to learn about their business and take the time to understand what’s important to them. If I learn about their role, what they’re trying to accomplish, and what roadblocks they’re hitting, I can be their partner and not just an account manager. I need that relationship before I want to sell something.”
Her connections with customers and partners are incredibly genuine. She’s much more than just an account manager with many of her clients. She even goes camping with one of her longest-standing clients and their entire IT department, families and all.
Natalie shares, “[Some customers] become good friends over time. I know their families, they know mine.”
Taking a Deep Dive
Natalie’s approach to building customer relationships goes way beyond what she gets out of it—in fact that’s the last thing she’s worried about. Her goal is to help her clients with their issues first and foremost.
“I [worry] about whatever is keeping [the customer] up at night. Having a partnership with them, being a trusted advisor, building that strong foundation allows me to take a deep dive into their business and helps them to really open up to me so I can get to the bottom of their issues faster and help them on a deeper level than I would be able to if I just had a surface-level understanding of their business.”
One of the benefits of building those relationships is the ability for Natalie to provide better, more comprehensive, and customized solutions for those organizations.
“If my customers need something, it’s easier for me to help them because I understand how their business works, what their budget cycles are, when they’re busy, and what their priorities are. This allows me to have a kind of a shorthand approach that facilitates faster solutions.”
A Holistic Approach
One of the reasons that Natalie enjoys working with DGI so much is the holistic approach we encourage for our entire staff. She appreciates that DGI’s standard for working with customers is much more about their entire structure and operations, rather than just a surface-level conversation about one piece of technology or one issue they’re dealing with.
“Now that I’ve been at DGI, [I’ve worked on] much more complicated projects. I think that’s where our approach is really different. It’s taking a couple steps back and analyzing it from a higher level instead of jumping right in. It’s the planning phases that have really impressed me.”
She was immediately excited by the culture and approach that DGI has instilled into the organization and the impact it has on her ability to provide those solutions for her customers.
“Instead of selling [my customers] piecemeal, it’s taking time to sit down and understand what they are trying to accomplish. I was already comfortable selling technology. Working with DGI has allowed me to understand how to approach it from a business side and work with entire architectures.”
Natalie also enjoys the family culture that exists at DGI.
“The team is very dynamic and close-knit. People don’t just clock in and clock out for their jobs. We actually know about one another, our personal lives, and our families.”
Additionally, the lack of bureaucratic obstacles that many IT professionals face simply don’t exist at DGI. This is another benefit that Natalie leverages to drive better results for her clients.
She jokingly says, “It doesn’t take an act of Congress to get things done – here I can get things done much faster. It’s one of the benefits of working at DGI. I can just go to leadership, and they will help me move the project along so my customers can get the benefits.”
A Few Tidbits
Natalie lives and works in Fresno, CA, with her husband and two children. Her husband is a firefighter and member of the Urban Search-and-Rescue Team. In her spare time, she enjoys working out, alternating between Orange Theory and yoga. She and her family love to travel, with adult-only trips throughout Asia and a recent family trip to Paris.
You can reach Natalie at firstname.lastname@example.org to start building that relationship and getting her valuable input on how to accomplish your organizational objectives today!